Oferta de empleo/Atención al Cliente en Bulgaria

Por /

Desde la red Eures y el puesto local Eurodesk de Burgos recibimos y publicamos estas interesantes ofertas de trabajo para Bulgaria.

OFERTA 1: CUSTOMER SERVICE REPRESENTATIVE

Title of the vacancy*Customer Service Representative 

ENGLISH/ GERMAN/FRENCH/ ITALIAN/ DUTCH/CZECH/ SWEDISH/ PORTUGUESE/SPANISH

Vacancy description*• Providing technical support by telephone and via e-mail• Identifying corporate clients’ problems and propose solutions

• Entering clients’ issues details accurately and speedily into a system

• Handling clients with patience and respect

 Estimated month salary /net, gross/

600 euro net

Location of working place:

Sofia, Bulgaria

Estimated date of employment:

–

Type of contract /permanent, temporary/

Permanent

Working time /full, part-time/

Full-time

Working hours per week

40

Shifts and work on days off:

8 hour shifts 5 days per week

 

OFERTA 2: Customer Support Representative with Spanish language

Title of vacancy*Customer Support Representative with Spanish and English language
Vacancy description*Job description
The Customer Service Representative (CSR) is the first point of contact for customers of an automotive company. He/She will provide inbound support to general queries & complaints and outbound support to specific campaigns.The primary contact method is telephone, but the CSR will also handle requests through other channels, e.g. e-mail, fax, etc.

Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in native language , have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers.

The employees will work for clients like Google, Honda, Xerox.

Responsibilities:
• Identifies the customer and understands the type of product owned and the support requested. He/She will provide a suitable answer to successfully handle the case. If necessary, the CSR escalates the case to the Team Leader or Client, as per the agreed processes.
• In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.
• Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
• Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call;
• Validates customer service entitlements;
• Assumes responsibility and ownership for all relevant customer cases;
• Obtains accurate customer details and inputs and updates them accurately in the system;
• Manages internal relationships positively;
• Contributes positively towards the achievement of performance targets in all aspects of the team’s activities;
• Use and improve Knowledge Bases through feedback;
• Ensures through team work that all Service Level Agreements (SLAs) are met consistently.

Requirements:
– Computer and Keyboard Skills
– Good analytical skills and technical knowledge
– Excellent customer handling skills
– Experience in a multinational environment would be appreciated   Required

  • High School Diploma/GED
  • English: /B2/
  • Spanish: Fluent

 

Terms and conditions of hiring

 Basic month salary

1100

Location of woring place:

Sofia,Bulgaria

Estimated date of employment:

The initial contract will be for a period of 1 year and then could be prolonged.

Type of contract*

Permanent

Working time/ hours per day

8

Working hours per week

40

 Shifts and work on days off:

Mon-Fri

Accomodation
Meals:
Travel costs  to the country
Other:

 Relocation package 2000 euro

DESTINATARIOS

  • Inglés B2
  • Buenas habilidades analíticas y conocimientos técnicos informaticos
  • Experiencia en entorno internacional
  • Buenas habilidades comunicativas

FECHA LÍMITE
01/12/2012

TE INTERESA?
Mandar Cv a radostina.georgieva@manpower.bg    y en copia a: d.piryankova@az.government.bg